Terms of Service

Version 2. Effective 2026-09-24.

Provider: Syncropic Inc., a Delaware Public Benefit Corporation ("Syncropic", "we", "us", "our"). In effect from: 2026-09-08. Last updated: 2026-09-24. Contact: legal@syncropic.com.

These terms are a contract between you and Syncropic covering your use of Syncropel, the hosted coordination workspace available at syncropel.com, together with its related websites, applications and interfaces (the "Service"). By creating an account or using the Service you accept these terms, the Privacy Policy and, where it applies, the Data Processing Agreement. If you accept on behalf of an organisation, you confirm that you have authority to bind it, and "you" means that organisation.

1. The Service

Syncropel gives you a private workspace in which you and the members you add (people and automated agents alike) create records, threads and runs, and can invoke an assistant that works with AI models. Each customer's workspace is isolated from every other customer's workspace. Nothing crosses between workspaces except by a permission you grant, for example by adding a member, sharing a thread or publishing a link.

These terms govern the hosted Service only. You may also run the software on infrastructure you control. Self-hosting is governed by the software's own licences (section 6), not by these terms, and when you self-host none of your workspace or assistant content reaches us.

The Service is at an early stage. Features may be added, changed or removed. Sections 3 and 11 describe the notice you will receive when a change affects what you have already been given.

2. Accounts and eligibility

You must be at least 16 years old to use the Service. To buy a paid plan you must be old enough to enter a binding contract where you live (18 in most places), or have a parent or guardian do so for you.
You must give us accurate account information and keep the email address on your account current. Email to that address is how we give you notice under these terms.
You are responsible for everything done under your account and by the members you add to your workspace, including automated members. Keep your sign-in credentials and any access tokens confidential, and tell us at legal@syncropic.com promptly if you believe your account has been used without your permission.
One person or organisation controls each workspace (the "workspace owner"). Adding members does not transfer that control. The workspace owner can add and remove members and is the party we deal with for billing, notices and closure of the workspace.

3. Plans, the free tier and billing

3.1 Free workspace bounds

A free workspace comes with the bounds published at syncropel.com/pricing on the day you create it. When these terms took effect those bounds were: the Trial-tier limits on runs, 1 GB of storage, a small amount of computing capacity, and a one-time inference allowance for the assistant.

For an existing free workspace we will not reduce those published bounds, or take back an inference allowance already granted, with less than 180 days' written notice to the email address on the account, except where we must do so to comply with law or to stop abuse of the Service. We may change the free tier for new workspaces, or stop offering it to new signups, at any time.

3.2 The inference allowance

The assistant runs on AI models operated by third-party AI model providers (section 7). A free workspace receives a one-time inference allowance: it is not a daily or monthly amount and it does not renew. When the allowance is used up, the assistant stops until you add your own model key (section 3.4) or upgrade to a paid plan. A paid plan includes the inference allowance published at syncropel.com/pricing for that plan. We do not charge overages. When any allowance is used up, the assistant stops; it starts again when you add your own model key, move to a plan with a larger allowance, or, for an allowance that the pricing page says renews, when it next renews.

3.3 Paid plans

Paid plans are priced as published at syncropel.com/pricing, billed monthly in advance through our payment processor, and renew automatically until you cancel.
You can cancel at any time from your billing settings, the same place you subscribed. Cancellation takes effect at the end of the current billing period. We do not refund partial periods, except that if you cancel within 14 days of your first payment we will refund that payment in full.
The 30-day trial converts to a paid plan only if you have added a payment method. We will email you before the first charge.
Prices exclude taxes. Our payment processor calculates and adds sales tax, VAT or similar taxes where the law requires.
We will give you at least 30 days' notice by email before a price increase. The increase applies from your first renewal after the notice period ends. If you do not agree, cancel before then.
If a payment fails, we will tell you and retry. If the amount is still unpaid 14 days after the first failed attempt, we may suspend paid features, and if it is still unpaid after 30 days we may treat the plan as cancelled at the end of the period already paid for.
Our payment processor holds your payment method; we do not.

3.4 Your own model key

You may supply your own key for an AI model provider. Requests you make with your own key go to that provider under your agreement with it and are not part of our managed inference: they do not pass through our managed inference path, and we are not responsible for that provider's charges, availability or conduct. We store your key separately from your content, use it only to send your assistant requests to that provider, and delete it when you remove it or close your workspace.

4. Acceptable use

You will not use the Service to:

break the law or help others do so;
infringe or misappropriate anyone's intellectual property, privacy or other rights;
create or distribute sexual content involving minors, malware, or content designed to compromise computer systems or critical infrastructure;
harass, threaten, defraud or exploit people;
generate content at scale to deceive, including spam, impersonation and disinformation;
attempt to breach the isolation between workspaces, gain access to another customer's workspace or to our systems without authorisation, or evade a resource bound, rate limit or allowance;
resell, sublicense or offer the hosted Service to third parties as your own service without a written agreement with us; or
send us or our providers content you do not have the right to share.

Copyright complaints. If you believe content published through the Service infringes your copyright, email legal@syncropic.com with the information required by 17 U.S.C. § 512(c)(3). We will remove or disable access to content we determine to be infringing and may close the workspaces of repeat infringers.

When you use the managed assistant, your use must also comply with the published usage policy of the AI model provider that serves the request. Our providers require us to pass their usage policies on to you. The current list of providers is at https://syncropic.com/legal/subprocessors.

We may suspend or restrict a workspace that we reasonably believe endangers the Service, other customers or third parties, or that materially breaches these terms. Where practical we will tell you first and give you a chance to fix the problem. Suspending an abusive workspace is not a reduction of free-tier bounds under section 3.1.

5. Your content and data

5.1 You own your content

You keep all rights in the records, threads, runs, files and other content that you and your members put into your workspace ("your content"). You give us a non-exclusive, worldwide, royalty-free licence, for as long as you use the Service, to host, store, back up, transmit, process and display your content, including sending it to an AI model provider when you invoke the assistant, solely to provide the Service to you and to the members and recipients you authorise, to keep the Service secure, and as required by law. We do not use your content to train AI models and we do not use it for advertising.

5.2 Portability

You can export your entire workspace at any time using the Service's export feature, in a documented format that the self-hosted software can import. We will never charge for an export or hold your data back to keep you as a customer.

5.3 Deletion

You can close your workspace at any time, which deletes everything in it. Individual records cannot be edited or deleted one at a time once they are created: the Service keeps a workspace's history intact so that you and your members can rely on it. Where the erasure feature is available to your workspace, content concerns an identified person, and your erasure settings cover that content, you can use it, which makes the content permanently unreadable everywhere it was stored or published and leaves a permanent marker that the erasure took place. Export before you close: deletion begins when you close the workspace, and it is carried out as described in the Privacy Policy (the workspace and its storage are deleted within 7 days, and backup copies expire within 30 days after that).

5.4 Sharing is your action

Members you add, and recipients of permissions or public links you create, see what you share with them. Sharing is your decision and you are responsible for it. You can revoke a permission or a public link at any time.

5.5 Your responsibility for content

You are responsible for your content and for having the rights and permissions you need to put it into the Service. If you put other people's personal data into your workspace, you are the controller of that data and the Data Processing Agreement applies to our processing of it.

5.6 The assistant's output

The assistant generates output from AI models. Output can be wrong, incomplete or inappropriate for your situation. You are responsible for reviewing it before you rely on it, and it is not legal, medical, financial or other professional advice. As between you and us, you own the output the assistant produces for you, to the extent we are able to grant that, subject to the terms of the AI model provider that produced it.

5.7 Backups

We keep backups for disaster recovery of the Service as a whole. They are not a substitute for your own exports, and we may not be able to restore an individual record or workspace on request.

6. Intellectual property and software licences

The Service, the software, the names and marks "Syncropic" and "Syncropel", and our websites are owned by us or our licensors. These terms do not give you any right in them beyond the right to use the Service.

The software is available under the following licences, each as stated in its own licence file:

The server software, including its command-line tool, is licensed under the Business Source License 1.1. You may run it in production, including commercially, but you may not offer it, or a product whose primary value is it, to third parties as a hosted, managed or embedded service without a commercial licence from us. Each version becomes available under the Apache License 2.0 four years after we first publicly distribute that version.
The client software development kits are licensed under the Apache License 2.0.
The protocol specification is licensed under the Creative Commons Attribution-ShareAlike 4.0 International licence.

These terms govern only the hosted Service. Self-hosting is governed by those licences.

If you send us feedback or suggestions, we may use them without any obligation to you.

7. Third-party services

The hosted Service depends on third parties: a network edge provider that routes requests to the Service and protects it against abuse, hosting providers, storage providers for backups and published content, an authentication provider, a payment processor, an email delivery provider, and AI model providers. The current list is maintained at https://syncropic.com/legal/subprocessors. Changes to it follow the notice mechanism described there and in the Data Processing Agreement. Where a third party's terms apply to you directly (for example an AI model provider's usage policy when you use the assistant, or the terms of a provider whose key you supply), you agree to comply with them. We are not responsible for third-party websites or services you reach through links in the Service.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT OUTPUT FROM THE ASSISTANT WILL BE ACCURATE. THE SERVICE IS AT AN EARLY STAGE AND MAY CHANGE.

If you are a consumer in the European Economic Area or the United Kingdom, you have legal rights in relation to digital services that are not of satisfactory quality or as described, and nothing in these terms limits those rights.

9. Limitation of liability

To the fullest extent permitted by law:

Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or loss of data, however caused, except that we remain liable for loss of data to the extent it is caused by our failure to keep the backups we promise in these terms and the Privacy Policy.
Our total liability to you for all claims arising out of or relating to the Service or these terms is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim and (b) USD 100.

These limits do not apply to death or personal injury caused by negligence, to fraud or intentional misconduct, or to any liability that cannot be limited by applicable law. For a breach of the confidentiality and data-protection obligations in the Data Processing Agreement, our total liability is instead limited to the greater of (a) two times the fees you paid us in the 12 months before the event and (b) USD 5,000.

If you are a consumer resident in the European Economic Area or the United Kingdom, nothing in this section deprives you of the protection of the mandatory laws of the country where you live.

10. Term, suspension and termination

These terms apply from the day you create an account until your workspace is closed.
You may close your workspace at any time from your settings.
We may terminate a paid or free workspace on 30 days' notice by email. We may terminate or suspend immediately if you materially breach these terms, if we are required to by law, or if the workspace threatens the Service, other customers or third parties.
We may delete a free workspace that has not been used for 12 months, after giving 30 days' warning by email.
If we terminate your workspace, you have 30 days to export your data, unless we terminated for a material breach that makes continued access unsafe, in which case we will provide an export on request where we lawfully can. After that period your data is deleted as described in the Privacy Policy. If you close your workspace yourself, export first: deletion begins when you close it (section 5.3).
If we terminate a paid plan for a reason other than your breach, we will refund any prepaid fees for the unused part of the period.
Sections 5.1 (to the extent needed to complete deletion), 5.2 and 5.3 (for the export and deletion periods), 6, 8, 9, 12 and 13 survive termination, and the Data Processing Agreement survives for as long as it states.

11. Changes to these terms

We may update these terms and the Privacy Policy. We will email the workspace owner at least 30 days before a material change takes effect (180 days for a reduction of free-tier bounds, per section 3.1). The current version, with its date, is always published at the address where you are reading this, and we keep a change log. If you keep using the Service after the change takes effect, you accept the change. If you do not agree, close your workspace before then and, for a paid plan, we will refund any prepaid unused period. A change required by law, or needed to address a security or abuse issue, may take effect sooner, and we will tell you as soon as practicable.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.

Before starting a legal claim, either party will send the other written notice describing the dispute (to legal@syncropic.com for us, and to your account email for you), and the parties will try in good faith to resolve it within 30 days. Either party may bring a qualifying claim in a small-claims court instead.

Except as stated in the next paragraph, any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction.

If you are a consumer resident in the European Economic Area or the United Kingdom, nothing in these terms deprives you of the protection of the mandatory laws of the country where you live, or of your right to bring or defend proceedings in the courts of that country.

These terms do not require arbitration and do not waive any right to bring a class action. We may introduce an arbitration option in a future version of these terms; it will never apply to a dispute that arose before you accepted that version.

13. General

Entire agreement. These terms, the Privacy Policy, the Data Processing Agreement where it applies, and the pricing page at syncropel.com/pricing are the whole agreement between you and us about the Service.
Severability. If a part of these terms is found unenforceable, the rest remains in effect.
Assignment. You may not assign these terms without our written consent. We may assign them to a successor to our business on notice to you.
No waiver. A failure to enforce a term is not a waiver of it.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
Notices. We give notice by email to the address on your account. You give notice by email to legal@syncropic.com. Notice is effective when sent, unless the sender receives a delivery failure.
No third-party beneficiaries. These terms create no rights in anyone other than you and us.
Export control. You will comply with applicable export-control and sanctions laws when using the Service.
Independent parties. Nothing in these terms creates a partnership, agency or employment relationship.